Refund policy
Return and Refund Policy
This Return and Refund Policy applies to physical products purchased from Psychic Hermano.
General returns and exchanges
We do not accept general returns or exchanges for:
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Change of mind
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Personal preference
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Natural variation in handmade or mineral products
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Products that have been used, opened, altered, or damaged after delivery
Please review the product description, photographs, dimensions, materials, care information, price, and estimated delivery time before completing your order.
Order changes and cancellations
Orders begin processing after payment is confirmed.
Contact us immediately to request a change or cancellation. We will make reasonable efforts to help before fulfillment begins, but changes and cancellations cannot be guaranteed.
Damaged, defective, incomplete, or incorrect items
Contact us within 7 calendar days of delivery if an item arrives damaged, defective, incomplete, or different from the item ordered.
Please provide:
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Your name and order number
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A description of the issue
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Clear photographs of the product
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Photographs of the packaging and shipping label, when applicable
We will respond within 3 business days.
After reviewing the request, we may offer a replacement, repair, store credit, partial refund, or full refund, depending on the circumstances and applicable law.
Authorized returns
Do not return an item unless you have received written return instructions from us.
Unauthorized returns may not be accepted.
When a return is authorized, the item must be returned in the condition requested and with any original packaging, accessories, or included parts specified in the return instructions.
We will explain who is responsible for return shipping based on the reason for the return and applicable law.
Lost or undelivered orders
Contact us if tracking has not updated or a package has not arrived within the estimated delivery period.
We may ask you to confirm the delivery address and cooperate with a carrier investigation.
If the carrier confirms that a shipment was lost in transit, we may provide a replacement, store credit, or refund as appropriate.
Approved refunds
Approved refunds are initiated to the original payment method within 5 business days after approval.
Banks and payment providers may require additional time before the funds appear in your account.
Original shipping charges are not refundable unless:
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The refund results from our error
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The shipment was confirmed lost
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Applicable law requires the shipping charge to be refunded
Consumer rights
Nothing in this policy excludes or limits consumer rights that cannot legally be waived.
Where applicable law requires a return, replacement, cancellation, or refund, those legal requirements will apply.
Contact
Return and refund questions can be sent to:
Please include your order number so we can assist you efficiently.
