Shipping policy
Shipping Policy
This Shipping Policy applies to physical products purchased from Psychic Hermano.
Order processing
Orders are normally prepared and dispatched within 1–3 business days after payment is confirmed. Business days do not include weekends or public holidays.
Processing may take longer during busy periods or when an item requires additional preparation. Any longer processing time will be stated on the product page or communicated by email.
Estimated delivery times
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Standard domestic shipping: approximately 5–10 business days after dispatch
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Expedited domestic shipping: approximately 2–5 business days after dispatch, when available at checkout
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International shipping: approximately 7–21 business days or longer, depending on the destination and customs processing
Delivery dates are estimates and are not guaranteed. Carrier delays, severe weather, customs reviews, and other circumstances outside our control may affect arrival times.
Shipping costs
Available shipping methods and charges are calculated and displayed at checkout before payment. Any free-shipping offer will be shown clearly when it applies.
Tracking
When tracking is available, a shipping confirmation email containing the tracking number will be sent after the order is dispatched.
Tracking information may take up to 48 hours to update after the carrier receives the package.
Shipping addresses
Customers are responsible for providing a complete and accurate delivery address.
Contact us immediately if an address needs to be corrected. We will make reasonable efforts to update the address before dispatch, but changes cannot be guaranteed once an order has entered fulfillment.
We are not responsible for delivery problems caused by an incorrect or incomplete address provided by the customer.
International orders
International customers are responsible for any customs duties, taxes, brokerage charges, or import fees required by the destination country.
These charges are not included in the product price or shipping charge unless stated otherwise at checkout.
Lost or delayed packages
Contact us within 14 calendar days after the estimated delivery date if a package appears lost or has not arrived.
We may ask you to confirm the delivery address and cooperate with a carrier investigation. When a carrier confirms that a package was lost in transit, we may provide a replacement, store credit, or refund as appropriate.
Damaged, defective, incomplete, or incorrect deliveries
Contact us within 7 calendar days of delivery if an item arrives damaged, defective, incomplete, or different from the item ordered.
Please include:
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Your name and order number
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A description of the issue
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Clear photographs of the product
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Photographs of the packaging and shipping label, when applicable
We will respond within 3 business days. Available solutions may include a replacement, repair, store credit, partial refund, or full refund, depending on the circumstances and applicable law.
Contact
Questions about shipping or an existing order can be sent to:
Please include your order number when contacting us about a purchase.
